UA is committed to collaborating with and assisting our clients to achieve and surpass their financial goals. If you're considering your next move, be sure to contact us today!
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Authorised for distribution by United Advice Pty Ltd
Australian Financial Services Licence (AFSL) No. 523332
ABN 32 640 281 867
Sydney Office
Suite 02, Level 10
56 Pitt Street
Sydney NSW 2000
This Financial Services Guide (FSG) is an important document that we and your financial adviser are required to provide to you as a condition of our Australian Financial Services Licence (AFSL).
This FSG is given to you by United Advisory.
It contains information about:
• United Advice Pty Ltd (in this FSG – United Advice, we or us)
• The services offered and their cost
• Any conflicts of interest that may impact the services
• How we deal with complaints if you are not satisfied with our services.
Take the time to read this FSG so you can make an informed decision about whether to use our services. If you have any questions, please don't hesitate to contact us. We are committed to open and honest communication.
When we provide you with financial planning services, you may receive:
• A Statement of Advice (SoA) or Record of Advice(RoA), which documents the advice we provide to you.
• A Product Disclosure Statement (PDS) that explains the products we have recommended.
• An Ongoing Service Agreement or Variation, limited to a fixed-term period of 12 months or less, which outlines the fees you will
pay and the services you will receive during the fixed-term period.
United Advice holds an AFSL (523332), which has been issued by the Australian Securities and Investments Commission (ASIC).
United Advice is a privately owned business. It does not have any ownership or licensing ties to product providers. However, it may receive commission from insurance products. Accordingly, United Advice is not , and should not be considered to be, “independent, impartial or unbiased”.
When we refer to United Advice in this FSG, it includes United Advice, the Licensee, and its Corporate Authorised Representative, United Advisory Pty Ltd (United Advisory).
Note: A public register of Financial Advisers is available at the websitehttps://moneysmart.gov.au/financialadvice/financial-advisers-register. The register includes details of any persons controlling a corporate financial services licensee.
As a licensee, we are required to comply with the obligations of the Corporations Act and the conditions of our AFSL.
We have compensation arrangements in place, including professional indemnity insurance, that comply with these requirements.
United Advice Pty Ltd AFS Licence permits us to advise on and deal in the following classes of financial products:
• Personal financial advice
• Basic and non-basic deposit products
• Managed investments Schemes
• Life insurance
• Superannuation (including Self-Managed Superannuation Funds)
• Government debentures, and bonds
• Securities (including shares, debentures and Exchange Traded Funds)
• Standard Margin lending facilities
These services are provided to both wholesale and retail clients.
When we provide advice or services, we act on your behalf and not for any product issuer or financial institution. We’re committed to acting in your best interests and prioritising your needs.
Your financial adviser is an employee of United Advisory and is paid a salary. They may be entitled to an annual bonus if they meet or exceed defined client service, compliance and training standards. If your financial adviser isa shareholder of United Advisory, they may also be entitled to dividends based on the group’s financial performance.
Your financial adviser acts on behalf of United Advisory, which is responsible for the services they provide.
We recognise that the objectives and personal circumstances of each client are different. One thing is constant – we will always act in your best interest.
It is essential (and required by law) that your adviser collects sufficient information to provide appropriate and reasonable financial services and advice to you. Your adviser will conduct an initial meeting, during which they will ask you questions about your financial situation, goals, and objectives. If you do not provide your adviser with this information, they may not be able to provide the advice or services you need. Additionally, the advice you receive may not be appropriate. In this situation, you’ll need to consider your own circumstances and decide whether the advice is appropriate for you.
Once your adviser understands your needs, a Fee Engagement will be provided, detailing the agreed scope of work and the fee to provide this advice.
Whenever we provide you with financial advice that is specific to your personal circumstances or recommend a product, we will set out our advice in a Statement of Advice (SoA).
Whenever we recommend a financial product, we will provide you with the relevant disclosure statement for that product, which will generally be called a Product Disclosure Statement (PDS).
A PDS contains information about the recommended financial product, including the key features, fees, benefits, and risks associated with the financial product. It is an important document that will help you make an informed decision on whether to acquire the relevant financial product.
An Ongoing Service Agreement/Variation will be provided to you once the Authority to Proceed (ATP) is signed. The ATP is included in your SoA.
At all times, you are able to contact us and ask questions about the advice and investments we recommend.
You can provide instructions to us in writing, by phone, or via email. Please note you are responsible for ensuring your instructions reach us.
We may provide further advice to keep your plan up to date, addressing changes in your circumstances, the law, the economy, and product offerings.
The further advice we provide will depend on the terms of the Ongoing Service Agreement/Variation.
Any further advice will be documented in either a Statement of Advice(SoA) or a Record of Advice (RoA). Where we prepare an SoA, there may be additional costs, which will be provided in a new Fee Engagement before any work starts. If your personal circumstances have not significantly changed, we may prepare an RoA which is maintained in your client records and typically does not incur an additional cost.
We maintain a copy of the SoA and RoA in your client records for at least7 years from the date they were prepared. You can request a copy of these documents at any time.
Financial Plan Fee - We charge a fee between $2,750-$16,500 (including GST) for meetings, analysis ,research, preparation, and presentation of your SoA.
If you decide to proceed with our advice, we may charge a fee for assisting you with implementation. These fees range from $0 to $5,500 (including GST) and will be outlined in the SoA.
Fee for Service - If you agree to enter into an Ongoing Advice Service, the ongoing advice service fee will be charged, as follows:
• All fees are calculated on a ‘fee for service ’basis only. Your adviser will discuss your ongoing requirements and costs with you during your meeting. We charge a fee between $4,950 - $66,000 (including GST) for these services.
• One-Off Fee – We do not typically allow our clients to complete one-off / no advice transaction services. In circumstances where there is a specific need due to reasons outside our advice, these transactions may be completed by your adviser and charged at their hourly rate, currently $616 (including GST). The minimum time charged per transaction is 1hour, plus additional time if required.
Your financial adviser is authorised as a registered tax (financial)adviser and authorised to provide tax (financial) advice services on matters that are directly related to the nature of the financial planning advice provided to you.
We will not consider any other tax matters in our advice to you. Where tax implications are discussed, they are provided as illustrations to assist you in deciding whether to implement our advice. A tax professional, such as an accountant, must be engaged for clarification of the advice.
Where we determine that you need services that we cannot provide, we’ll offer you a referral to an appropriately qualified third-party. Neither United Advice nor your Adviser will accept a benefit for referring you. We sometimes pay referral fees for third-party referrals, and any fee will be disclosed in the SoA.
United Advice has no association with any issuers of financial products and does not receive, or allow its advisers to receive, any benefits from third parties. We act in your interests.
You may provide instructions to United Advice or your adviser by email, letter, or telephone. In some instances, we can only accept instructions in writing; if this is the case, we will let you know.
United Advice takes complaints seriously and encourages you to provide us with feedback. Initially, please contact your adviser to discuss your concerns and explore how they can be addressed.
If your complaint is not satisfactorily resolved with your adviser within five working days, we encourage you to contact United Advice by email at afsl@unitedadvisory.com.auor by phone 02 7208 5400. United Advice will strive to resolve your complaint within 30 days and will notify you if an extension of time is necessary.
If the complaint cannot be resolved to your satisfaction, you have the right to take your complaint to the Australian Financial Complaints Authority (AFCA), of which United Advice Pty Ltd is a member. This service is provided free of charge to you. AFCA can be contacted on 1300 931 678. For more information, please visit their website at www.afca.org.au.
The Australian Securities and Investments Commission (ASIC) also has a Free Call Infoline on 1300 300 630, which you can use to obtain information about your rights and to make a complaint. For more information, please visit their website www.asic.gov.au.
We have put in place compensation arrangements (via the maintenance of professional indemnity insurance and adequate financial provision for any policy excess) that are adequate, having regard to the size, nature, and complexity of our business.
Your adviser collects relevant personal information to provide you with appropriate advice. You are entitled to access this information after 14 days of requesting it. Our privacy policy is available at https://www.unitedadvisory.com.au/privacy-policy.More information is available at www.oaic.gov.au.
UA is committed to collaborating with and assisting our clients to achieve and surpass their financial goals. If you're considering your next move, be sure to contact us today!
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