Financial Services Guide - Part A - Version 1.3 - 1 January 2021
This Financial Services Guide (FSG) is intended to provide you with important information prior to our providing you with a financial service. The financial services referred to in this guide are:
Provided by - Corporate Authorised Representative (CAR)
Company: United Advisory Pty Ltd (“United Advisory”)
ASIC NO.: CAR No. 1282036
ABN: 32 640 281 867
Address: Suite 2, Level 10, 56 Pitt Street Sydney NSW 2000
Phone: 02 7208 5400
Email: info@unitedadvisory.com.au
Authorised by - Licencee
Company: United Advice Pty Ltd
Australian Financial Services (AFS) Licence Number 523332
ABN: 46 641 317 035
Address: Suite 2, Level 10, 56 Pitt Street Sydney NSW 2000
Phone: 02 7208 5400
This guide contains the following:
To assist you to determine whether to use any of the services described herein;
This FSG includes details of how we and our associations are remunerated for our services;
This FSG contains details about how complaints against us will be handled.
The FSG provided to you is in two parts. Part A addresses information about the Licensee and the authorised business. Information about your adviser is provided in "Part B". Please contact us immediately if you have not received both parts.
Assessing your needs
It is important (and required by law) that your adviser collects sufficient information to provide appropriate and reasonable financial services and advice to you. Your adviser will undertake an initial meeting where he or she will ask you questions about your financial situation, goals and objectives. If you do not give your adviser this information, he or she may not be able to provide the advice or services, you need. Additionally, the advice you receive may not be appropriate. In this situation, you’ll need to consider your own circumstances and decide whether the advice is appropriate for you.
When we provide advice or services, we act for you and not for any product issuer or financial institution. We’re committed to acting in your best interests and prioritising your needs
Our authorised services and the kinds of financial products they relate to
United Advice Pty Ltd AFS Licence permits us to advise on and deal in the following classes of financial products:
Personal financial advice
Basic and non-basic deposit products
Managed investments
Life insurance
Superannuation
Government debentures, and bonds
Equities and Exchange Traded Funds
Standard margin lending facilities
Advice documents
Whenever we provide you with financial advice that is specific to your personal circumstances or recommend a product, we will set out our advice in a Statement of Advice (SoA). This will also tell you how we will be remunerated for the advice we give you.
Where we provide you with further advice or services, this may be documented in an SoA or Record of Advice (RoA). In some circumstances, we may not provide a copy of an RoA unless you request a copy by contacting us.
Please contact us using any of the contact details set out on this page if you wish to make a request for a copy of either your SoA or RoA. You can make this request for a period of seven years from the date the advice is provided to you.
Product disclosure documents
Whenever we recommend a financial product, we will provide you with the relevant disclosure statement for that product which will generally be called a Product Disclosure Statement (PDS).
A PDS contains information about the recommended financial product including the key features, fees, benefits, and risks associated with the financial product. It is an important document which will help you make an informed decision on whether to acquire the relevant financial product
Fees and Charges
Financial Plan Fee - We charge a fee between $1,500-$25,000 excluding GST for analysis, research, preparation, and presentation of your SoA and implementation of your strategy
Ongoing Advice Services Fee - If you agree to enter into an Ongoing Advice Service, the ongoing advice service fee will be charged, as follows:
All fees are calculated on a ‘fee for service’ basis only. Your adviser will discuss your ongoing requirements and costs with you during your meeting. We charge a fee between $5,000 - $60,000 excluding GST for these services.
One-Off Fee - If you choose to work on a one-off issue, we will discuss and agree on a flat fee before any work is performed. This is based on the complexity and time involved. The hourly fee rate for $515 per hour (excluding GST).
Referral arrangements
Where we determine that you need services that we cannot provide, we’ll offer you a referral to an appropriately qualified third-party. Neither United Advisory nor your Adviser will accept a benefit for referring you. We sometimes pay referral fees for third party referrals and any fee will be disclosed in the SoA.
Associations with issuers of financial products
United Advisory has no association with any issuers of financial products and does not receive, or allow its advisers to receive, any benefits from third-parties. We act in your interests.
Special instructions you can provide to us
You may provide instructions to United Advisory or your adviser by email, letter, or telephone. In some instances, we can only accept instructions in writing; if this is the case, we will let you know.
Disputes handling
United Advisory takes complaints seriously and we encourage you to provide us with feedback. In the first instance, you should contact your adviser to discuss your concerns and how they can be addressed.
If your complaint is not satisfactorily resolved with your adviser within 5 working days, we encourage you to United Advisory. United Advisory Pty Ltd will seek to resolve your complaint within 30 days and will let you know if an extension of time is required.
If the complaint cannot be resolved to your satisfaction, you have the right to take your complaint to the Australian Financial Complaints Authority (AFCA), of which United Advice Pty Ltd is a member. This service is provided free of charge to you. AFCA can be contacted on 1300 931 678. For more information, please visit their website at www.afca.org.au.
The Australian Securities and Investments Commission (ASIC) also has a Freecall Infoline on 1300 300 630 which you may use to obtain information about your rights, and to make a complaint. For more information, please visit their website wvvw.asic.gov.au
Compensation arrangements:
We have put in place compensation arrangements (via maintenance of professional indemnity insurance and adequate financial provision for any policy excess) that are adequate having regard to the size, nature and complexity of our business.
Privacy
Your adviser collects relevant personal information in order to provide you with appropriate advice. You are entitled to access this information after 14 days from requesting it.
Our privacy policy is available at https://www.unitedadvisory.com.au/privacy-policy.
More information is available at www.oaic.gov.au.